MY Reward$

Questions

Got Questions?

Got questions about the MY Reward$ program? Maybe this list of frequently asked questions can help.

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 How do I confirm my account on the new MY Reward$ platform?

The new MY Reward$ platform will require you to confirm your account before you can login on to the mobile app or website. Follow the steps below to find out how you can confirm your account. Confirming your account allows you to access the website or mobile app, but will not prevent you from using your card in store.

If you know your MY Reward$ number and want to confirm on the website:

  1. Visit mapcorewards.com  
  2. Confirm your account by clicking “I HAVE A CARD”
  3. Enter your MY Reward$ number
  4. Click “I’M NOT A ROBOT” and then click “SUBMIT”
  5. Scroll all the way down and confirm that your information is correct
  6. Enter in a new 8-character password
  7. Log back in using your unique email and password
  8. Please review our privacy policy and terms and conditions for more information about the MY Reward$ program

If you know your MY Reward$ number and want to confirm on the MAPCO Mobile App:

  1. Select on “CONFIRM OR REGISTER” button
  2. Fill out the form by entering in your first name, last name, phone number, email address and birthdate
  3. Click “NEXT” and if you would like to opt-in for promotions click the “ARE YOU SERIOUS ABOUT SNACKS” box
  4. Enter in your card information and click “NEXT”
  5. Enter in a new 8-character password and click “register”
  6. Please review our privacy policy and terms and conditions for more information about the MY Reward$ program

If you don’t know your MY Reward$ number:

Contact Guest Experience by filling out the contact form at www.mapcorewards.com/contact 

 

 What is the MAPCO MY Reward$ Program?

MAPCO MY Reward$ transforms your MAPCO convenience store experience. Every purchase counts toward your next reward. The more you shop, the more you save. MAPCO MY Reward$ program was designed with you in mind. The program is convenient, easy to use and valuable. You can pinpoint the rewards that matter most to you: fuel discounts*, free in-store items, clubs or limited-time promotions.

*Fuel Discounts are available at participating locations
**By participating in the MAPCO MY Reward$ program, members agree to accept the terms and conditions governing its use. MAPCO Express, Inc. reserves the right to change, suspend or discontinue the program at any time.

 

 How do I use my MAPCO MY Reward$ card at the store? ?

At the pump: Before fueling, press "YES" to the first question, "ARE YOU A MAPCO MY REWARD$ MEMBER?". Then, immediately insert your MAPCO MY Reward$ card when prompted and remove quickly. If an error pop-ups on the screen please see the cashier for help.

If paying inside – When paying inside a MAPCO store, present your MY Reward$ card to the cashier or enter your phone number on the pin pad prior to payment.*

*If you are using a debit/prepaid card, we suggest paying inside to avoid an authorization hold from the issuing bank.

 

 How do I access my MY Reward$ account?

You can access your MY Reward$ account by logging into the website or mobile app with a unique email address and an 8-character password.

 

 How do I update my information?

You can update your profile by following these steps:

  1. Visit www.mapcorewards.com and login to your MY Reward$ account
  2. Select “EDIT YOUR PROFILE”
  3. Make the edits to your profile and select “UPDATE PROFILE”

 How do I update my profile to receive exclusive offers?

To ensure you're receiving all available exclusive offers, you will need to opt-in for emails. To opt-in, follow these steps:

  1. Log in to your MY Reward$ account on the website (mapcorewards.com) or in MAPCO mobile app
  2. Click on edit your profile and check the box next to Email Opt-In
  3. Scroll to the bottom of the form and click on the dropdown arrow next to “ARE YOU SERIOUS ABOUT SNACKS? OPT-IN FOR DEALS!”
  4. Select “YES, I’M IN!” and then click “UPDATE PROFILE.”

 What are MAPCO MY Reward$ clubs?

When you become a MAPCO MY Reward$ member, you're automatically enrolled in all of our Clubs. Every time you buy a select product and use your MAPCO MY Reward$ card, your account is credited with a Club purchase. After you have made the correct amount of qualifying purchases, you are instantly rewarded a free item on your next purchase.

For Example:

MY Reward$ Milk Club: Buy 10 gallons, get the 11th free

 What does it mean when I purchase rewards with points?

Your points, your money! Our updated point rewards allow you to transform your points into rewards that you can redeem in-store or at the pump.*

Your point balance is your bank account for the MY Reward$ program! Use the points in your bank account to purchase rewards from our MY Reward$ catalog. Once you’ve purchased your reward, it stays in your wallet for 30 days.**

*Points cannot be redeemed in-store or at the pump until they have been purchased on the website or mobile app. Points are deducted from your balance at the time of selection.

**If the reward has not been redeemed within 30 days of purchase, the reward will expire and be removed from your account.

 

 How do I purchase rewards on the MY Reward$ website?

  1. Visit mapcorewards.com and login to your account
  2. Click on “Account Balance” in the navigation bar and then click “Redeem Points”
  3. Click the “Add to Cart” button next to the reward you would like to redeem in-store or at the pump
    1. You must have the supporting point balance in your account to choose an item at the time of selection. Once the item is selected and you have confirmed that you would like to redeem this item, points will immediately deduct from your point balance
  4. Choose how many times you would like to redeem the selected item by clicking on the drop down arrow in your cart
  5. After selecting your rewards and the quantity of each reward , click the “Checkout” button
  6. Review your order and click “Place Order” when you’re ready
  7. A confirmation email will be sent to you about the reward you selected
  8. Redeem your reward in-store or at the pump within the next 30 days

 How do I purchase rewards on the MAPCO mobile app?

  1. Download the mobile app and login to your account
  2. Select the Reward$ star in the navigation bar at the bottom
  3. Tap on “REDEEM POINTS” on the reward tile you would like to purchase
  4. Confirm your purchase by clicking “YES”
  5. A confirmation email will be sent to you with an overview of your purchase
  6. Redeem your reward in-store or at the pump within the next 30 days

 How do I earn points?

Every time you make a purchase, excluding restricted items* , you will receive points for that transaction. 10 points are awarded per dollar spent on merchandise and 5 points are awarded per gallon of fuel purchased. We may also have items that will be designated as Bonus Point items, where you will receive extra points in addition to your regular base points just for purchasing that particular item or items. Please visit mapcorewards.com for complete program and bonus point details.

Additional points are rewarded on the following purchases:

  • Prepaid Cards: ALL prepaid cards, except MAPCO gift cards, earn DOUBLE points per $1 spent
  • Good Livin’ Brand Products: DOUBLE points will be awarded on all Good Livin’  brand products

*a list of excluded items can be found in the next question below and in the MY Reward$ terms and conditions at www.mapcorewards.com/terms

 

 What items are not eligible for point accrual?

Restricted items are items that are not eligible for point accrual. At this time restricted items include tobacco, alcohol, lottery, money orders, and all MAPCO gift cards. These items are legally restricted by law in select areas. Please visit your local store or the MY Reward$ website for more details.

 

 How do I check my points balance?

You have two options for checking your points balance.

  1. Your point balance is printed on the MAPCO MY Reward$ receipt* after each transaction.
  2. View your points balance, club program status and account activity on the website at www.mapcorewards.com or MAPCO mobile app.

*Point balance may not print on receipt if credit card was used as method of payment

 

 Can multiple MY Reward$ cards be under one account?

MY Reward$ is a personal experience, so guests need to create their own account to ensure they receive exclusive offers tailored to their interests. Because of this, we do not allow multiple cards to live under one account.

 

 If I lose my card, can I get a duplicate card to match my current card number?

At this time, duplicate cards are not available. If you lose your card, you can pick up a new card at your local MAPCO store and merge your card.

 

 Do I need a physical MAPCO MY Reward$ card to receive discounts?

No, we have a "Cardless Registration" option so members can sign up with just their name, email and phone number. Cardless Members just use their phone number to access their account at the pump and inside at the point of sale.

 

 Will my points expire?

Points earned on a MAPCO MY Reward$ Membership Card expire after 9 months of account inactivity. Inactivity is defined as no card swipe in store or at pump within 9 months.

 

 My neighbor received special offers via email - Why?

Our special offers are sent to registered card holders who have opted-in for emails with a valid email address on file. You are loyal to us, so we want to reward you with discounts on merchandise and fuel based on your habits at our stores. Sometimes rewards will be based on your purchasing activity with us and other times we will simply surprise you with a reward that you are not expecting!

 

 I lost my card, what should I do?

If your card is registered there are twoways to report a card lost or stolen.

Go online to www.mapcorewards.com and login to your account using your email address and password. Select “MERGE CARD” and enter the new card number. Once you merge your card, select “CHANGE STATUS” under Manage Card. Disable the card that you no longer wish to use by selecting “DISABLE” in the drop-down menu.

If your card is not registered and/or you have not protected your account with a password, it may be difficult to locate your account and protect your points. In this case, please reach out to our Guest Experience Team by filling out the contact form at www.mapcorewards.com/contact/.

 

 How do I tell my friends about the MY Reward$ program?

You can tell your friends about the MY Reward$ program by logging into your account on the website or MAPCO mobile app and selecting ”Refer a Friend.” From there, you can share the link to MY Reward$ on social media, text or email. Each referred friend that successfully registers earns you 500 points. Every friend you refer must be a new user to qualify you for the referral bonus.

 

 Is there any means of securing the card against misuse?

Yes. You may use your online account at mapcorewards.com to create a password. After having created a password, any attempt to redeem points with your card number will result in a request for this password. If you protect the value of your password, no one else will be able to redeem points from your account.

 

 Whom should I contact if I have a question or encounter a problem?

Any store Team Member will be happy to assist in answering questions or solving any problems you may be experiencing. You can also call our Guest Experience Team at 1-833-80-MAPCO (Monday - Friday, 8:00 AM - 6:00 PM CST/ Saturday & Sunday, 8:00 AM – 5:00 PM) for assistance. They are also available by filling out the MAPCO contact form at www.mapcorewards.com/contact.