MAPCO App

Questions

Questions?

Have questions about the MAPCO App? Maybe this list of frequently asked questions can help.

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 Connectivity 

1. Is a Wi-Fi connection required?

No, the MAPCO App can utilize a strong cellular signal or Wi-Fi signal in order for the app to interact with a location’s gas pumps and register. If relying on Wi-Fi connectivity, it’s recommended that you use a pump as close to the store as possible.

2. Why won’t the app open and transactions seem slow?

If you are experiencing slow or no response while opening the app or during a transaction, you may want to verify your phone’s cellular service is working and coverage in the area is strong enough to support a connection during the entire transaction, you can also try to use MAPCO wifi at the store as a solution. Just ensure that you are as close to the store as possible for the strongest possible signal.

Location

1. Why does the MAPCO App need my mobile device location

a. The GPS service on your mobile device is used to help locate the MAPCO stations near you, or to quickly identify the station where you wish to buy gas. For that reason, you must have location services on for the MAPCO App to work correctly at the Pump.

b. If the app does not auto locate you, touch the map and the re-center icon to find a MAPCO location nearest to you. Select the correct store from the list at the bottom of the app. 

2. Why can I not find a station?

a. MAPCO continues to improve its network of locations across the USA. Sometimes this means that a new station is opened for customers before it appears in the app. We strive to have the most accurate data available, but if you find that a particular station is missing or shown in the wrong place, please contact us here.

b. If the app does not auto locate you, touch the map and the re-center icon to find a MAPCO location nearest to you. Select the correct store from the list at the bottom of the app. 

 Offers

1. Do I have to select deals in the app for them to be applied to my purchase?

No, deals are automatically applied when the product purchased is associated with a deal. New deals are updated all the time and they are in the app for you to browse and take advantage of.

2. Do all MAPCO locations provide the same deals?

No, it varies by location and supported deals can be seen in the Station Details.

3. What happens if the deal was not applied to my transaction?

If your transaction completed and you do not believe the offer was applied, you can contact MAPCO support through the app by navigating to the Settings menu by touching the gear icon in the upper right-hand corner on the app home page and then Help/About.

Payment

1. What forms of payment will the MAPCO App accept?

The app accepts Google Pay, Apple Pay (at the pump only at this time), MasterCard, Visa, American Express, Discover, Any Major Debit card, and MAPCO Better Debit (powered by Zipline ACH which connects directly to the customer's bank account).

2. How do I add a Card on File to my account?

Launch the app. Tap the Settings icon in the upper right. Under Account, click Payment, click Add. Enter your payment method information, and follow the directions to set up your payment method.

3. How do I add Apple Pay or Google Pay to my account?

Outside of the MAPCO App, create Apple Pay (at the pump only at this time) or Google Pay accounts on your mobile device. Once created, close the MAPCO app if already open, and re-launch the app. Tap the Settings icon in the upper right. Under Account click Payment. You should see your Google or Apple Pay that you have setup pass through and appear for you in the app.

4. How to buy in-store items using MAPCO App:

When you select Pay Inside and touch “Authorize” you will be prompted to enter your pin number or scan your biometric (fingerprint, face id) to authorize payment. The screen will display a QR code, and the cashier will scan the code to complete your purchase.

5. How to buy fuel at the pump using the MAPCO App?

Press the Pay button, select AT PUMP, enter the pump # you are using. Select your method of payment. Select any limit to the amount you would like to pump. Press Authorize. Answer the question on the pump asking if you would like to apply your fuel discount to the transaction. Begin fueling and follow the prompts on the phone.

6. How to view your purchase history and receipts in the MAPCO App:

Open the app and choose the More icon at the bottom right of your screen. Select Mobile Pay Activity to view transaction history. Click on a past transaction to view receipt.

7. How will MAPCO App purchases appear on my credit card bill?

Transactions will appear as they normally would just as if you had used a credit card to make the purchase. However, when redeeming an offer from the Offer Catalog, the purchase may appear as “Pending” on your credit card statement before dropping off.

8. Why was my mobile pay transaction declined by my bank?

Most issuing banks will not approve a User’s very first pay-at-the-pump transaction (for fraud purposes) and they’ll send a text (or automated phone call) a User to validate that they’re trying to buy gas. Typically the texts/calls happen on the User’s very first pay-at-the-pump transaction. It’s also possible that limits are placed on transaction attempts in the interest of fraud prevention as well.

Account, Support, and Additional Questions:

1. Why does my MAPCO App display incorrectly on my Android device?

Typically, app screens display incorrectly when a user’s font settings are customized to display in a larger size. Try adjusting the font size on your device to default settings.

2. Where can I change my password?

Enter the Settings menu by touching the gear icon in the upper right-hand corner on the apps home page and navigate to Security. Follow the prompts on the screen to change your password.

3. How do I close my account?

To close your account, contact Guest Experience at 1-833-80-MAPCO. If you choose to close your MAPCO MyReward$ account, all of your information is permanently removed and transaction history is no longer available.

4. How do I request help with the app or there was an error?

You can contact support in the app by navigating to the Settings menu by touching the gear icon in the upper right-hand corner on the app home page and then Help/About.